What this policy relates to
‘Personal information’ is data that we receive which identifies you or could reasonably be used to identify you. This may, for example, include your name, contact information, image and/or digital identifiers relating to you.
We respect your privacy and take steps to safeguard your personal information. We are committed to complying with all applicable privacy laws and to being open and transparent about our information handling practices.
This policy explains how we collect, handle, use and disclose personal information.
Who we are and how you can contact us
When used in this policy, ‘we’ or ‘us’ means Naaz Fine Persian Foods ABN 67 704 150 028
You can contact us by:
- using the ‘contact us’ section of our website (https://naazfoods.com.au)
- sending an email to firstname.lastname@example.org
- calling us on 0449 808 250 between 9:00am and 5:00pm ACST Monday-Friday (excluding public holidays)
The information we collect and why
We collect information in person, via our website, through email or telephone contact and through social media.
The information we collect includes your name, address and contact details. We may also collect footage or images of you through social media.
Where a gift voucher is purchased, in addition to the name and contact details of the purchaser, we may also collect the name and contact details of the recipient of the gift voucher in order to send the gift voucher to the recipient.
In respect of payments, we may collect your debit or credit card details and transfer these details securely to a payment services provider, but we do not retain this transactional data. The only transactional information we collect is confirmation of payment or balance owing.
We may also collect your personal information for other purposes which may be explained at the time of collection. In some cases, if you do not provide us with personal information we may not be able to provide the products you have requested.
Cookies and other technologies
We may collect information relating to your web activity when you access and browse our website. In particular, we may collect information using cookies, and similar technologies, designed to provide information to help us improve the use of our website and to better tailor the content we provide.
A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. This information may include your IP address and information and actions taken on the site including details about when you accessed the site. The text file is then sent back to our server each time your browser requests a page from the server. Information generated by the cookie about the use of our website may be transferred to, and stored by, a web analytics service, which may be based overseas, that we use to help use improve our website. This enables us to provide a better website visitor experience by loading the site so that it reflects your personal preferences as previously indicated last time you browsed. Some cookies also help with ensuring the functionality of the website.
Additionally, emails we send to you may use technology that allows us to understand the time and date that an email was opened and whether any links within the email were clicked. Compiling this information allows us to conduct statistical analysis to better understand how effective our electronic marketing campaigns are and to customise our advertising services based on the results. You can disable some of this technology by turning images ‘off’ in your email client (i.e. Outlook) and you can opt-out of receiving emails from us by contacting us.
Storage and security of personal information
We take the security of the personal information we hold seriously and handle personal information sensitively and in accordance with applicable privacy laws.
We take reasonable steps to protect the personal information we hold from misuse, interference and loss; and from unauthorised access, modification or disclosure. These steps include using electronic and physical security measures, including:
- storing personal information on networks consistent with industry standards; and
- restricting access to personal information to those who need to know the information to process it for us.
How long do we keep your personal information
If we no longer need the personal information we hold about you, we take steps to delete, destroy or de-identify that information. We retain personal information in order to provide you with, or inform you about, our products. It may also be necessary for us to retain personal information to comply with our legal obligations; or for insurance or audit purposes.
How we use your personal information
To provide you with our products
We use personal information in order to provide products to you. As part of providing products to you we may use your personal information to:
- arrange shipping of our products to you
- respond to your enquiries
- subscribe you to our email list
- send you marketing material
- confirm your payment for products
- provide you with a gift voucher or process your request for a gift voucher for someone else
We also use personal information to market and promote our products, including to:
- contact you about special offers or promotions we think may be of interest to you; and
- conduct marketing and web tracking analysis.
Sharing and on social media
If you click on a link to a social media site, or click on a link to our website from our social media pages, we may share your personal information (including user name, profile picture, likes and posts) with the social media service provider, other users and your friends or followers. If you do not want your personal information shared in this way, you can choose not to connect via your social media profile, or configure your web browser to block cookies.
To meet our legal obligations
We may also use personal information for the purpose of:
- complying with any applicable laws (for example any obligations we may have under legislation)
- to fulfil our obligations under contracts with you or third parties
- where necessary to protect our rights or the rights of others, including for fraud or risk management purposes
- to comply with requests from courts or government authorities
We may use your personal information for other reasons which we will explain when we collect it, or for reasons that you have consented to us using the information.
Disclosure of personal information
We may disclose personal information in a number of ways, including to:
- third parties we have engaged to provide products or services to us (for example marketing agencies, delivery companies, distributors or marketing analytics service providers). The third parties we disclose information to may be based in Australia or overseas; and
- payment service providers when you make a payment in person or via our website or online portal.
Related Body Corporates
We may also disclose personal information to our related body corporates to provide products or services to you.
We may partner with third parties to conduct joint promotions or competitions or offer joint products and services. If you provide us with personal information in relation to the promotion, competition, product or service we are jointly providing with a third party, we may share your information with that third party. We will inform you that we do this at the time we collect your personal information and you will be given a choice about whether or not this occurs.
Links to external websites or services
How to unsubscribe or ‘opt-out’
You may unsubscribe or opt-out of receiving marketing communications from us by clicking on an ‘unsubscribe’ link in any electronic messages you receive from us or by contacting us.
How you can access the personal information we hold about you
You can request access to the personal information we hold about you by contacting us. We may need to verify your identity to provide access.
How to update, correct or delete your personal information
You can request to update or correct personal information we hold about you which you believe is inaccurate or out of date. You can also ask that we delete some or all of your personal information in certain circumstances (e.g. where the data is no longer necessary to provide you with products).
How to make a privacy complaint
If you have any concerns about our information handling practices please contact us so that we can try and resolve the issue quickly and directly.
If we are unable to resolve your privacy complaint, you may contact the Office of the Australian Information Commissioner at:
GPO Box 5218, Sydney NSW, 2001, www.oaic.gov.au (telephone 1300 363 992)